BOLData Technology, Inc. ("BOLData") warrants to the original purchaser ("Purchaser") that the computer systems it manufactures will be free from defects in materials and workmanship. The warranty term for computer systems is either three (3) years or one (1) year, depending on the type of system purchased, beginning on the date of invoice. The warranty term is listed on your invoice as:
OT-WARRANTY-3Y Three Year Limited Warranty; or
WARR-3Y-STD Three Year Limited Warranty; or
WARR-3Y-UPG Three Year Limited Warranty; or
OT-WARRANTY-1Y One Year Limited Warranty; or
WARR-1Y-STD One Year Limited Warranty
During the term of the warranty period BOLData will repair or replace products covered under this limited warranty that are returned to BOLData's facility.
All components, monitors and other peripherals are subject to the terms and conditions of the individual product's manufacturer's warranties.
BOLData provides free telephone technical support for diagnosing hardware problems with your system throughout the warranty period. The numbers for these technical support options can be found here.
Free telephone technical support service is limited to configuration and operation of computer systems sold by BOLData. This technical support will also include configuration of Microsoft operating system software purchased from and installed by BOLData in its computer systems, for 30 days from the date of shipment. The Technical Support Department does not offer software tutoring or training.
If the BOLData technical support staff determines that a part is defective, a replacement can be sent to Purchaser under the Shipping Policy detailed in the next section after Purchaser obtains a Return Merchandise Authorization (RMA) number. Purchaser must call our technical support service to obtain an RMA number before attempting to return any part. Parts returned without first obtaining an RMA number shall not be accepted, and in any case, shall not be repaired or replaced.
To obtain an RMA number, Purchaser must follow these procedures:
BOLData may at its sole discretion send a replacement part before you return the defective part if you provide BOLData with your valid credit card number to cover the cost of the replacement. You must return the defective part within fourteen (14) days from date of delivery of the new part, or your credit card will be charged for the cost of the replacement part. Please retain your shipping information, including tracking number. This will serve as your proof of return.
A replacement part will be sent to you after BOLData receives the defective part from you if you cannot provide us with a valid credit card number.
The Purchaser must pre-pay shipping and costs including insurance for any defective system or parts returned under this warranty. BOLData shall not be liable for risk of loss or damage during shipment of your returned system or parts if you fail to insure the shipment.
All products must be shipped back to BOLData in their original or equivalent packaging. BOLData will ship the repaired or replacement product(s) to Purchaser via Ground Service (freight prepaid) if you use an address in the continental United States. For shipments to other locations, Purchaser must pre-pay any shipping charges, insurance, export taxes, custom duties and taxes including VAT taxes, or any other charges associated with transportation of your BOLData products. Purchaser assumes the risk of loss. BOLData shall not be responsible for failure of the delivery service to make on-time delivery. If Purchaser requests a shipping method other than Ground Service, Purchaser must pre-pay the difference in cost before BOLData will ship the replacement product.
NOTE: Before you ship the product(s) to BOLData, back up the data on the hard-disk drive(s) and any other storage device(s) in the product(s). Remove any removable media, such as diskettes, CDs, or PC Cards. BOLData does not accept liability for lost data or software.
BOLData owns all parts removed from repaired products. BOLData uses new and reconditioned parts made by various manufacturers in performing warranty repairs and building replacement products. If BOLData repairs or replaces a product, its warranty term is not extended.
If you are an enduser customer who purchased a preconfigured computer system directly from BOLData, you may return the system to BOLData within thirty (30) days of the purchase date for a full refund of your purchase price. Shipping charges and insurance are not included and will not be refunded to you. If your purchase was made by credit card, a 5% service charge against the total invoiced amount will be deducted from your refund. Custom ordered components that have been added to a preconfigured BOLData computer system will be subject to a 15% restocking fee. You must ship the computer system to BOLData in its original packaging, prepay shipping charges, and insure the shipment or accept the risk of loss or damage during shipment.
Returned products must be in as-new condition, and include all software, software license certificates, diskettes, CDs, manuals, components, cables and all other items that were included with the computer system. Failure to meet this requirement will result in a restocking fee being deducted from your refund. You must follow the conditions outlined below in order to obtain your refund:
Before any return, an RMA number must be obtained from BOLData in accordance with the aforementioned RMA Policy.
To receive a refund, the returned product must be received at our factory within fourteen (14) days from the date that the RMA is issued and within thirty (30) days from the purchase date. If your product is not received within fourteen (14) days of the RMA being issued, but it is received within thirty (30) days of your purchase date, then you shall be charged 20% of your invoice amount as a restocking fee. If your product is not received within thirty (30) days of your purchase date, then you shall not be entitled to any refund.
Upon BOLData's receipt of your returned product and verification that same has not been damaged, altered or is missing any other original shipping items, you will receive a full refund normally within fourteen (14) days from the date the system is received. Your refund amount will be reduced for any missing parts, components, other original shipping items or damage or alteration to the product. BOLData will not accept any unauthorized returns. Any merchandise returned without first obtaining an RMA number shall be rejected and returned to you at your expense. If shipping costs are not paid and the system is returned to BOLData, then you shall be charged a storage rate in the amount of $10.00 per day of storage.
This limited warranty replaces the Terms and Conditions of Sale that may appear on the back of your BOLData invoice for this computer system.
This limited warranty is contingent upon proper and normal use and installation, and does not cover damage due to external causes, including but not limited to, accident, problems with electrical power, liquids, chemicals, oxidation, corrosion, exposure to the elements, servicing not authorized by BOLData, usage not in accordance with product instructions, failure to perform required preventive maintenance, and problems caused by use of parts and components not supplied by BOLData.
BOLData makes no express warranties or conditions beyond those stated in this warranty statement. BOLData disclaims all other warranties and conditions, express or implied, including without limitation implied warranties and conditions of merchantability and fitness for a particular purpose.
Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
BOLData does not accept liability beyond the remedies set forth in this warranty statement or liability for incidental or consequential damages, including without limitation any liability for products not being available for use or for lost data or software.